Simply Divine Communications Adult & Corporate Training

Dynamic Speaker ~ Author ~ Corporate Trainer ~ Business Consultant ~ Teacher
 
Personal Life Coach and Small Business Coach

"Dynamic & Powerful"

"The Best Inspirational Speaker I Have Ever Heard"

"After Hearing Carolyn You Feel Like You Can Achieve The impossible"
 
Carolyn Brooks is President of  The National School of Protocol, Simply Divine Communications, Carolyn Brooks Ministries and Bella-Mia Skin Care by Beauty for Ashes Cosmetics/Conferences. Carolyn is a Personal Life Coach and Small Business Coach.  Carolyn's prestigious career with SBC Corporation spanned more than twenty-eight years and earned four promotions and many corporate awards like the Minority Business Development Award; Corporate Buyer of the Year Award and Helping Hands Award by the Minority Business Council; SBC Presidential Recognition for development and delivery of the Supplier Management Workshop; Two time nominee for the "Women of Excellence" Award; and the Blue Ribbon Award for Outstanding Customer Service, Teamwork Leadership Awards, and much more. Carolyn's training and education include Southern Methodist University, Dallas, Texas, Mid-Management Certification, Zig Ziglar Essential Presentation Skills and much more!   Carolyn is graduate of leading Modeling School and utilizes her training and prestigeous corporate background to motivate and transform her audiences.

Carolyn's passion is to motivate and inspire business owners and individuals from all walks of life to reach up and achieve the impossible. Her passion is evident in her upbeat style and command in communication. Carolyn has appeared on nationwide television programs and many radio interviews and book-signing tours.

Carolyn's successful track record with mentoring women and minority owned companies earned many corporate awards and recognition by the Dallas Fort Worth Minority Business Council. Carolyn utilizes her "Business Excellence Model" in mentoring and consulting services which have proven to launch businesses into success. She was the recipient of the Helping Hands Award for her exemplary work with women and minority owned companies, and was a two time nominee for the Women of Excellence Award for her exemplary career with SBC Corporation and her community involvement. Carolyn's ability to discern excellence resulted in a multi-million dollar contract awarded to Victoria Lowe, a dynamic African American female, President/CEO of Alert Staffing. Victoria Lowe rose to the top of corporate success with a company worth over $200 million. Victoria was honored in Los Angeles as Woman of The Year and is now a speaker, author and entrepreneur.

Victoria writes "I first met Carolyn while attempting to secure a contract with SBC Corporation for my staffing company which I had started from my living room. The minute I laid eyes on her and began talking with her, I knew she was a powerful woman who was intelligent, honest and kind. Because of her faith in me, Carolyn gave me my business opportunity of a life time. I picked up and moved to Dallas and began working on my first multi-million dollar contract. She is a sharp business woman, fair, articulate, intelligent and knows how to make things happen. She a real go-getter! She is a gem in the corporate world and the arson of information she has assembled must be shared with the world. When she speaks . . . people listen because they feel her powerful presence when she enters the room."

Excellence Is Silent . . . But Instantly Heard
A Good Customer Will Walk Away From A Great Company With A Great Product Because of Poor Customer Service
Image Is Everything . . . We Speak Volumes Before We Ever Open Our Mouths
You Seldom Get A Second Chance To Make A Good First Impression
Failure Is Not Falling Down . . . But Refusing To Get Back Up
You Can't Do Anything About Your Past . . . But You Have Absolute Control Over Your Future

 Carolyn Brooks 

Carolyn's successful career with Southwestern Bell Corporation included four promotions
and spanned for more than twenty-eight years and earned many prestigious corporate awards and rewcognition.

QUALIFICATIONS:
  • Extensive and diversified experience with the Southwestern Bell Telephone Company since 1972.
  • Consistent track record of generating savings as high as $8.5 million.
  • Successful implementation of merger initiatives and benchmarking practices.
  • Excellent supplier and contract negotiation skills.
  • Experience with safety administration and materials management.
  • Strong supervisory skills and recruiting techniques, and mentoring of minority suppliers.
  • Outstanding interpersonal, communication, training, and presentation skills.
  • Author of the booklet "Biblical Work Ethics, Succeeding in the 90's".
  • Dale Carnegie Certified Trainer - Effective Speaking & Human Relations.
        MAJOR ACCOMPLISHMENTS:
  • Produced $8.5 million in savings through the negotiation of contracts with corporate suppliers.
  • Generated $2.5 million in annual savings by directing the Ameritech Training Merger Initiative.
  • Produced $2.5 million in annual savings as Chairperson of the Pacific Bell Merger Initiative Implementation Team.
  • Saved $2.5 million annually by submitting the idea and proposal, negotiating contract, and implementing the process for "One Stop Shop for Temporary Staffing" throughout the 13 state region.
  • Negotiated contracts with suppliers for training with total cost of ownership (TCO) annual savings of $1.5 million.
  • Developed benchmarking practices that resulted in the creation and implementation of the Safety Captain Program.
  • Created the Extraordinary Customer Service Recognition Program.
  • Created and implemented supplier partnerships for the creation of the St. Louis Community Learning Center.
  • Created New Employee Induction Package for new employees
    Reduced employee turnover by 10% for Telephone Operators in SE Texas Region
  • Exceeded goals in meeting Equal Employment Opportunity (EEO) objectives.
    Seven ideas submitted and implemented throughout the corporation through Employee Suggestion Program.
AWARDS & RECOGNITION
  • Recipient of the 2000 Spot Award for the Ameritech Training Merger Team Savings Initiative.
  • Recipient of the 1998 DFW Teamwork Leadership Award as Chairperson for the Pacific Bell Merger Savings Initiative.
  • Recipient of the 1997 DFW Teamwork Leadership Award for creation of the Safety Captain Program.
  • Nominated for the 1997 Dallas/Fort Worth Area Texas Minority Business Development Award.
    Nominated for the 1996 & 1997 Corporate Buyer of the Year Award presented by the Dallas/Fort Worth Minority Business Council.
  • Recipient of the 1996 "Helping Hands" Award by the Dallas/Fort Worth Minority Business Council.
  • Recipient of the SBC Presidential Recognition in 1996 for development and delivery of the Supplier Management Workshop.
  • Nominated for the "Women of Excellence" Award in 1997 & 1998.
  • Recipient of the 1985 Blue Ribbon Award for Customer Service.
  • Recipient of the 1983 Bronze Public Talk Award for Public Relations.
  • Recipient of Award by the Dallas Chamber of Commerce for Mentoring Minority Suppliers.
  • Speaker for the Southwestern Bell Telephone Dallas/Fort Worth Minority Development Business Council.
       EDUCATION & SPECIALIZED TRAINING
  • Southern Methodist University, Dallas, Texas; Mid-Management Certification
  • Lamar University, Beaumont, Texas; Undergraduate Studies; Major: Business Management
  • Upper Iowa University, Fayette, Iowa; Undergraduate Studies; Major: Business Management
  • Zig Zigglar Essential Presentation Skills
  •  
  • FranklinCovey Instructor Development Training  
  • Commanding Communicators Conference
  • Thelma Well's Daughter's of Zion Leadership & Mentoring Program
  • Dale Carnegie - Effective Speaking and Human Relations Training
  • John Robert Power's Modeling School
  • Former Member of Professional Women's Speaker's Bureau
  • Southwestern Bell Professional Women Mentoring Program
  • Customer Service Training
  • Effective Business Writing Skills
  • Effective Negotiating Skills
  • Interviewing & Recruiting Skills
  • Legal Contracts & Negotiating Training
  • Management Training
  • 7 Habits of Highly Effective People (Steven Covey)
  • Power Talk
  • Warehouse & Inventory Management
  • Managing Multiple Locations
  • ClassServices - Public Speakers Training
Carolyn's successful track record with mentoring women and minority owned companies earned many corporate awards and recognition by the Dallas Fort Worth Minority Business Council. She was the recipient of the Helping Hands Award for her exemplary work with women and minority owned companies.
 
Carolyn utilizes her "Business Excellence Model" in her mentoring and consulting services and her proven track record has launched many businesses into success.

Carolyn's passion is evident in her upbeat style and communication . . . She quotes:
 
"We often hear how we need to increase our vocabularies, but I teach and inform how we need to eliminate words from our vocabulary . . .words like Can't Be Done - Impossible - There's No Way. When confronted with a roadblock, look for a way over - a way around - or a way through and never give up because all things are
possible!"   *  A good customer will walk away from a great company with a great product because of poor customer service  *   Image Is Everything . . . We speak volumns before we ever open our mouths  *                Excellence Is Silent . . . But Instantly Heard.
 

 

  
Corporate Training/Consulting Services Include: 
  • Gaining Credibility In The Corporate World
  • Benchmarking To Launch Your Business
  • Valuing Competition
  • Effective Networking
  • Negotiating To Win
  • Conducting Effective Business Meetings
  • Contracts & Negotiations
  • Establishing Professional Presence
  • Moving Up To The Next Level
  • Words That Win
  • Handling Conflict
  • Fundamentals of Excellence
  • Business Protocal
  • Business Dining Etiquette
  • Effective Business Planning
  • Setting Goals
  • Creating an Effective Team
  • Creating Fantastic Employee & Personnel Relationships
  • Ideas That Work - Thinking Outside the Box
  • Creating Creativity
  • Extraordinary Customer Service
  • Successful Negotiation Skills
  • Winning At Work
  • Excellence In The Worplace . . . 20 Spiritual Keys For Success
  • Developing Professional Presence
  • Developing A Powerful and Lasting First Impression
  • Business Etiquette & Protocol
  • Telephone Etiquette
  • Conducting Successful Meetings
  • Get A Job - Interviewing With Impact
  • Attitude Is Everything
  • Handling Conflict
  • Image Is Everything
  • Dining & Social Skills for Business
  • Three A's Of Success
  • Excellence And The Art of Confidence
  • The Key Principles Of The Uncommon Achiever
  • Fundamentals of Elegance, Style and Class
  • Welfare To Work . . . The Challenge Made Possible
  • And So Much More!

*Contact Carolyn to custom design special training to meet your needs, or for conducting a workshop at your school, church, community or professional organization.Special group pricing may be available upon request.

2006 - 2019 Carolyn Reese Ministries - All Rights Reserved.